Patient Information



Booking Your Appointment

To book your appointment phone reception at 094 938 8385

Our phone lines are very busy at present, particularly on Mondays and Tuesdays mornings. Please try to avoid these times when calling the Surgery for something non urgent. 

We will always endeavour to offer appointments as soon as possible.

You may be asked a series of questions to help prioritise urgency and we ask that you are patient with our Receptionists.

You can help us manage our time by mentioning when booking if blood tests or further investigations might be required and also by turning up to your appointment on time.


Cancelling Your Appointment

If you cannot attend your appointment for any reason, please let us know as soon as possible.

Telling us in good time (Minimum 24 hours before your appointment) means we can offer the appointment to someone else. It also helps us to reduce waiting times for other patients and means everyone can be seen sooner.

To cancel your appointment please call 094 9388385

Practice Opening Hours

Monday:        9:30am – 12:00pm

                       2.30pm –  5.00pm

Tuesday:        9:30am – 12:00pm

                        2.30pm –  5.00pm

Wednesday: 9.30am – 12.00pm                       

                        2:30pm –  5:00pm

Thursday:      9:30am – 12:00pm

Friday:            9:30am – 12:00pm

                        2.30pm –  5.00pm

Out of Hours Service:

If you require a doctor urgently or in an Emergencies between the hours of 6.00pm & 8.00am Monday to Friday, Weekends and Bank Holidays, please contact Westdoc on 0818 360 000 or 091 747710

Appointment Types

Length of Appointments

●      15 minutes

●      Request for extended appointments may be discussed at reception

Routine Appointments

●      Consultations for non-urgent health issues

●      Follow-up consultations

●      Consultations to discuss pre-existing conditions


2nd Family Member Appointments

●      Book separate appointments for each family member

●      Depending on the type of appointment, a reduced second fee may apply

Missed/Late Appointments

●      If you arrive more than 10 minutes late for your appointment, you may be asked to reschedule your appointment

Home Visits

●      Home visits are only appropriate for patients who are housebound because of serious illness or disability.

●      Your GP may phone you back to determine if your health issue can be advised over the phone, with a home-visit or if attendance to the hospital/clinic may be more appropriate.


Urgent Appointments

●      We will always endeavour to accommodate any urgent cases even if appointments are fully booked but in some cases, you may be asked to be seen and triaged by a member of the Practice Nurse Team.

Life Threatening Emergencies

Dial 112 or 999 to request an ambulance if you or someone you are with has:

●      Sudden severe chest pain

●      Severe breathlessness

●      Loss of power in a limb

●      Loss of consciousness or severe bleeding


●      We treat minor injuries like small cuts and joint sprains

●      For severe injuries such as broken bone, please attend your local A&E department


●      For poisoning or overdose, please contact your local A&E department, as soon as possible

Out-of-Office Doctor’s Hours

Weekday evenings.  Weekends (Sat/Sun all day)

●      Westdoc: Doctors on Call 0818 360 000





Repeat Prescriptions

Repeat prescriptions are available to patients without consultation once the medication has been agreed to by your GP and you have undergone an up-to-date medication review. If you wish to change your medication or dosage, please make an appointment to discuss this with your GP.

Where a consultation may be required

There are certain medications that can only be prescribed monthly and must be authorised by the attending GP. Examples include strong painkillers and sleeping tablets.   

How often should I review my medication with my doctor?

If taking regular medications, you should review these at least every 12 months with your GP/Consultant to ensure you are on the best available medication for your condition. Some questions you may ask are:

  • Is this medication still meeting my health needs?
  • Do I still need to take this/these medications?
  • Is the medicine list on my record accurate?

If you are on a repeat prescription, this may need to be reviewed every 6-12 months (depending on your health condition and the medication involved) to ensure you are on the best available treatment for your condition.

For patients with multi-morbidities (having a number of different ongoing medical conditions and often attending a number of clinics or specialists), you may be asked to attend for medication review at the practice more often.

48 Hours notice is required for all repeat prescriptions.

How do I order my prescription?

1. Download a copy of Repeat Prescription form – available by clicking HERE. Complete the form and you may post it to the Practice or drop it into our letterbox.

2. You can order your Prescription directly through our link on the home page. Details of your repeat medication will be available from your Pharmacist.

  • To order your Prescription Online: Click HERE

When will, my prescription be ready?

You will be able to collect your prescription from your Pharmacy 48 hours (2 working days) after it has been ordered. Please check with your pharmacy before travelling to collect. Timelines are as follows;

Ordered                     Ready

Monday                      Wednesday

Tuesday                     Thursday

Wednesday               Friday 

Thursday                   Monday

Friday                        Tuesday


New Patients

Call reception on 094 9388385 to discuss. All new applications to join the practice will be assessed by our doctors. It will be very important that we have a full understanding of your current health condition, previous health issues, list of medications and drug allergies.

If your application is accepted you will be requested to complete a registration form – a Consent to Transfer Medical Records. This form is available in Reception

New Medical Card or DVC patients will also be requested to complete a Change of Doctor Form to transfer their card to Knock Medical Centre. This will be completed and will require your signature when you join the Practice.

Test Results


If you have signed and submitted the Consent to Text form, you will receive a text from us informing you your results were either satisfactory, or to contact the clinic and make an appointment with the doctor to review your results. If your results are satisfactory you do not need to contact us.

If you receive a message from the Practice requesting you to make an appointment, please don’t worry, as an unsatisfactory result may well just mean that your treatment needs to be changed or some follow up tests arranged.

In all cases if you do not hear from us in 21 days, please phone for your results.

Medical Certification / Sick Notes / Reports

If you need a sick note for work you may need to attend the surgery in person and be seen by a GP who can confirm and certify your note.

If you have been an inpatient in Hospital, we will need a letter from the hospital confirming your stay before we can provide certification..

If you have been absent from work for more than six days, you may need a continuance sick note such as a Social Welfare Certificate. We will need your PPS number and the dates of your sick leave. Please contact reception 48 hours before your social welfare certificate is due and they need to be collected from reception in person.

Letters and reports requested by patients will incur a charge depending on the complexity of the condition.

Payment Policy

Knock Medical Centre aims to provide you with a healthcare service that you can respect and trust. To do this, we need all payments to be settled at the time of consultation. We accept cash, cheque, and all major credit and debit cards.


Payment Policy

Knock Medical Centre aims to provide you with a healthcare service that you can respect and trust. To do this, we need all payments to be settled at the time of consultation. We accept cash, cheque, and all major credit and debit cards.

We now have introduced a direct payment service which we can send out by SMS after your consultation and allowing you to pay online Collect | Payment collection | BOI Payment Acceptance

Confidentiality & Patient Records – Data Protection

All your medical data is stored in a secure electronic health record.

Respect & Equality

Knock Medical Centre aims to produce, promote and advance better healthcare for all. We provide a professional and compassionate service in an environment free from discrimination, denigration and harassment.

European Health Insurance Card

THE European Health Insurance Card (EHIC) entitles everyone living in the European Union (EU), European Economic Area (EEA) or Switzerland to get healthcare through the public healthcare system if you become ill or injured while on a temporary stay there.

The card is free, and one card is needed for each individual or member of the family.

If you are visiting Mayo and are a current holder of an EHIC or NHS card and require urgent care for illness or injury, please telephone 094 9388385 and we will try to accommodate you. You are entitled to free emergency GP care and certain prescribed medicines under either of these schemes.

You will be required to show a valid EHIC or NHS card to avail of this free service at Knock Medical Centre – if you do not have a valid EHIC or NHS card but are covered by another form of medical travel insurance, you will be charged our usual fees  (link to fees section) and provided with a receipt to allow claim for reimbursement from your insurer as allowed by your insurance policy.

Unacceptable Behaviour

We want your time with us to be as efficient, effective and pleasant as possible. So, we ask that you would work with us to ensure we come together in a professional, courteous and friendly environment.

Any threatening, abusive or violent behaviour towards any of our GPs, nurses, staff or other patients is taken very seriously. Such behaviour may include personal, abusive or threatening remarks, physical contact, aggressive behaviour and theft/damage of property.

If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Please remember there may be children and other vulnerable people in the waiting room and offensive language will not be tolerated at any time.


A good patient-doctor relationship is based on mutual respect and trust, and is the cornerstone of good patient care. We are here to help you and your family make the changes you need to optimise your health and live a full life.